Chord Hub

Building a best-in-class Order Management System for Chord's headless commerce platform.

User Research
UX Design
UI Design
Design System

Chord is the only data-first, API-first, complete headless commerce platform. Having received their series-A funding, they needed to completely overhaul their Saas platform which was riddled with usability issues.

They needed a designer that could collaborate with customers to identify their major pain points with the platform. A comprehensive re-design that solved those pain points. I worked with engineering to deliver a customer-ready MVP. It launched right before their Series-B fundraising round.

Customers were delighted. Customer Experience (CX) teams saw completion times drop by up to 66% for common tasks like order management, saving over 1 day of work per week per team member.

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